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ChuckyG

The Star Wars Holiday Special killed my copy of CDburnerXP

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I successfully burned an ISO of the "Star Wars Holiday Special".  I subjected my young child to about half of the movie before he begged me to turn it off.  I got a request from a family member to spread the pain around and went to burn a second copy.  Before I did that however I ran the update for the latest version.  Now when I insert a blank disc into the drive, the latest version of the software just freezes up.  I can't stop the process.

 

So maybe it was the update and not George Lucas finding a way to prevent further spreading of Bea Arthur in the Cantina.

 

I am running Windows 7 Professional x64.   I've installed it as Administrator, I've also run it as Administrator.

 

There are no errors in the error log in %appdata%

 

I have uninstalled and reinstalled a couple different flavors of 64 bit CD Burner XP from the official site and rebooted after install and removal each time.  I'm willing to try an older version to see if that might work again, but not sure where to find one. The latest I downloaded was cdbxp_setup_4.5.4.5143_x64_minimal and I'm not sure what the older version was that I had installed.

 

Any ideas, any additional information needed?  I've been through the FAQ and don't run any of the programs listed as potential troublemakers.

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Not sure if you actually want to get help ;) but please check the following page for some common suggestions in regard to startup issues: https://cdburnerxp.se/help/appendices/troubleshooting

 

I did review that page, and I don't see anything there that can help me further. I don't have any of the programs listed installed, and this problem only started recently after an upgrade of the software.

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Did you try the SPTD mode too?

 

I have now, and I have enabled logging.  It doesn't solve the issue, it just hangs the cdburnerxp process and I have to reboot to stop it. Do you want the log? I couldn't see anything in there that indicated an issue.

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I know the holidays probably helped this to be forgotten, but I would like to know if anyone could look at the log file for me.  I still need to get the software working again.

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Well, it will take some time anyway since StarBurn needs to check it. I can't solve this myself.

 

One more question though: Does CDBXP hang when starting up (so you don't really see anything of the app) or does it start hanging at a later point of time when you insert a disc or start the burning process?

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If I have a blank in my burner, it won't start up and I get process that's hung.  If I start up the software and then insert a blank, it will then hang the application.

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OK thanks. According to StarBurn they already have fixed an issue similar to yours, so as soon as an update is available your problem might be solved. I sent them your log file anyway, just in case it turns out not to be fixed then.

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I experienced a similar issue with later Intel Rapid Storage driver, there were also errors in the Windows event log about how a reset had to be issued to the port around about the time applications would just freeze up when trying to talk to the DVD drive.

 

I rolled back to version 12.9.0.1001 and noticed optical disc drives started behaving again.

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