Forgive me for being surprised that they don't answer e-mails they don't profit from. If the program was safe and otherwise met my needs, I would have been happy to pay. Furthermore, I wouldn't have bothered asking here if I could have found a satisfactory answer on the site. I am glad I to be warned about this level of support, although it's sad to see it was from an administrator who apparently chooses to name himself after the Lord's traitor. That's all I need to know this software is NOT for me.