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Strange problem with program.

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I have an very strange problem with my Laptop.
I have an Acer Laptop with an build in DVD writer.
With this writer i can play music cd's but it's not working with writing an DVD.
The writer is to see in Device Management.
And because this device is not working i think its broken.
So i buy an external writer. And?
Also the same problem.
What is the reason of this strange problem?
The Acer forum have not helping me an lot.
And cdburnerxp don't see an dvd.
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