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Erasing DVD

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I am attempting to erase a DVD....the program indicates that it is complete, yet "it" is still accessing the DVD drive. I checked "Eject disc when finished," but it has not done so. If I remove the disc, system information shows it is full when nothing is actually written on it (if CDBurnerXP Pro has erased it). Quick erase does not work, of course.

Thanks.

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