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Drive Incompatibilities

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i have been using cd burner xp for years. i recently installed it on my new toshiba laptop but it will not recognize my drive. i have a (dvd/rw) DVDRAM GT20F. it burns with windows media player, so i know it works. i have looked at a majority of the solutions you have posted, but still i'm at a dead end. anyone have any ideas?? :?

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